I am very excited to be certified under ACO, an achievement only possible with the assistance of your staff at the end of many a phone call. The logos arrived shortly afterwards. I will compile a business card and label using the logo, which I will submit to your office for approval. This undertaking to certify has been a journey of discovery and challenge for me, I now am empowered with knowledge about the process. It’s not so daunting now!”
18 Eton St Nundah
Queensland 4012 Australia
(+61) 07 3350 5706
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Complaints and Investigations
Australian Certified Organic ("ACO") has procedures in place to investigate complaints and allegations against ACO-certified operators. Consumer and public enquiries are a vital part of upholding the integrity of the organic industry.
ACO will investigate all complaints received in writing which contain or can justifiably point to objective, substantive and direct evidence related to the complaint or allegation. ACO cannot investigate complaints where no such evidence is submitted. Examples of objective evidence could include photos, invoices, declarations or other records.
Once a complaint is received, ACO will log it into our internal register and provide written confirmation to the complainant of receipt of the complaint. The complaint will be reviewed and actioned within 30 days. Once the complaint has been fully investigated and closed and an outcome determined, ACO will provide the complainant with written confirmation of the outcome.
Where a complaint is investigated and it ultimately leads to the discovery of a serious breach of the organic regulations and/or Standards, and an operator is suspended or has its certification withdrawn, the operator and operation will be listed publicly on the ACO website.