“My name is Kerry Burke and I am the owner of E3Live Australia. Our company imports and distributes E3Live all-organic superfood products throughout Australia. After successfully navigating the regulatory environment, I felt establishing organic certification would be of equal importance for our business. Understanding the marketing advantages of accreditation, I wrote to a number of accredited certifiers seeking information, one of which was Australian Organic. After considering our options, ACO stood out as the only choice of certification, for our company. I must say from the outset, ACO provided us their full support and walked us through the whole process. From the completion of applications, the audit process and label approvals the ACO team were incredibly supportive. I would recommend any business, considering Organic Certification, to strongly consider ACO as their preferred option. We are a better business having chosen Australian Certified Organic (ACO), as our preferred certifier.”
18 Eton St Nundah
Queensland 4012 Australia
(+61) 07 3350 5706
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Complaints and Investigations
Australian Certified Organic ("ACO") has procedures in place to investigate complaints and allegations against ACO-certified operators. Consumer and public enquiries are a vital part of upholding the integrity of the organic industry.
ACO will investigate all complaints received in writing which contain or can justifiably point to objective, substantive and direct evidence related to the complaint or allegation. ACO cannot investigate complaints where no such evidence is submitted. Examples of objective evidence could include photos, invoices, declarations or other records.
Once a complaint is received, ACO will log it into our internal register and provide written confirmation to the complainant of receipt of the complaint. The complaint will be reviewed and actioned within 30 days. Once the complaint has been fully investigated and closed and an outcome determined, ACO will provide the complainant with written confirmation of the outcome.
Where a complaint is investigated and it ultimately leads to the discovery of a serious breach of the organic regulations and/or Standards, and an operator is suspended or has its certification withdrawn, the operator and operation will be listed publicly on the ACO website.