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Australian Certified Organic

(+61) 07 3350 5706

Australian Certified Organic (+61) 07 3350 5706
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NOP Pasture Rule Supplement Example

You can download the file here:

http://aco.net.au/wp-content/uploads/2016/07/NOP-Pasture-rule-supplement_EXAMPLE.pdf

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Certification news

  • Livestock Inventory Annual updated version January 31, 2018
  • Responding to contamination by prohibited substances or materials in the organic export supply chain January 24, 2018
  • Mandatory Red Fire Ant Baiting and Organic Certification January 22, 2018

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testimonials

I am very excited to be certified under ACO, an achievement only possible with the assistance of your staff at the end of many a phone call. The logos arrived shortly afterwards.  I will compile a business card and label using the logo, which I will submit to your office for approval. This undertaking to certify has been a journey of discovery and challenge for me, I now am empowered with knowledge about the process.  It’s not so daunting now!”

 

Anthea Simmons, Mountain River Beef

What's New

  • Livestock Inventory Annual updated version
  • Responding to contamination by prohibited substances or materials in the organic export supply chain
  • Mandatory Red Fire Ant Baiting and Organic Certification
  • Fire Ant Treatment on Organic Land in Lockyer Valley, Scenic Rim and Ipswich Regions
  • NOP Fraudulent Certifiers/ Certificates & How to Validate

Contact us

18 Eton St Nundah
Queensland 4012 Australia
(+61) 07 3350 5706

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Contact Us

Office Address
18 Eton St Nundah
Queensland 4012, Australia
P: (+61) 07 3350 5706
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Complaints and Investigations

Australian Certified Organic ("ACO") has procedures in place to investigate complaints and allegations against ACO-certified operators. Consumer and public enquiries are a vital part of upholding the integrity of the organic industry.

ACO will investigate all complaints received in writing which contain or can justifiably point to objective, substantive and direct evidence related to the complaint or allegation. ACO cannot investigate complaints where no such evidence is submitted. Examples of objective evidence could include photos, invoices, declarations or other records.

Once a complaint is received, ACO will log it into our internal register and provide written confirmation to the complainant of receipt of the complaint. The complaint will be reviewed and actioned within 30 days. Once the complaint has been fully investigated and closed and an outcome determined, ACO will provide the complainant with written confirmation of the outcome.

Where a complaint is investigated and it ultimately leads to the discovery of a serious breach of the organic regulations and/or Standards, and an operator is suspended or has its certification withdrawn, the operator and operation will be listed publicly on the ACO website.

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  • please specify
  • This field is for validation purposes and should be left unchanged.

Complaints and Investigations

Australian Certified Organic ("ACO") has procedures in place to investigate complaints and allegations against ACO-certified operators. Consumer and public enquiries are a vital part of upholding the integrity of the organic industry.

ACO will investigate all complaints received in writing which contain or can justifiably point to objective, substantive and direct evidence related to the complaint or allegation. ACO cannot investigate complaints where no such evidence is submitted. Examples of objective evidence could include photos, invoices, declarations or other records.

Once a complaint is received, ACO will log it into our internal register and provide written confirmation to the complainant of receipt of the complaint. The complaint will be reviewed and actioned within 30 days. Once the complaint has been fully investigated and closed and an outcome determined, ACO will provide the complainant with written confirmation of the outcome.

Where a complaint is investigated and it ultimately leads to the discovery of a serious breach of the organic regulations and/or Standards, and an operator is suspended or has its certification withdrawn, the operator and operation will be listed publicly on the ACO website.