上诉认证决定

在任何时候，认证经营者都有权对 ACO 认证有限公司的认证决定提出上诉。

Appeals requests including reason for appeal must be submitted in writing to the office within 30 days from receipt of notification to info@aco.net.au

上诉委员会将举行会议，审议经营者的上诉以及与该决定有关的所有相关文件。然后，委员会将进行审议，决定支持或驳回上诉，并将此通知相关各方。

登记您的投诉

如果您有任何疑问或投诉，请按照以下说明提交。请注意，在我们采取行动之前，需要提供照片证据（如果涉及产品/索赔）。

您可能希望提请我们注意的问题示例：

• 作为服务提供商，我们是否为您提供了及时的服务？
• Have you seen a product claiming ‘organic’ without holding certification? (Please note that within Australia there is currently no regulation around the word ‘organic’, therefore companies/businesses can make this claim without holding organic certification with a registered certification body. We are currently working with the relevant Governing bodies to ensure that the regulation is put in place.)
• Have you seen evidence of an ACO client not upholding the regulations within the relevant Organic Standard? E.g. incorrect labelling, prohibited input use?