Register a Complaint

Should you have any concerns or complaints, please submit these by following the instructions below. Please note photographic evidence (if referring to product/claim) is required before we can take action.

Examples of issues you may want to bring to our attention:

  • Are we, as a service provider, assisting you with timely service?
  • Have you seen a product claiming 'organic' without holding certification? (Please note that within Australia there is currently no regulation around the word 'organic', therefore companies/businesses can make this claim without actually holding organic certification with a registered certification body. We are currently working with the relevant Governing bodies to ensure that the regulation is put in place.)
  • Have you seen evidence of an ACO client not upholding the regulations within the ACO Standard? E.g. incorrect labelling?
First Name* Last Name* Phone* Email* Name of Product* Name of Manufacturer/owner* Are you aware of any products claiming "Certified Organic" or "Organic" without certification details?

Where have you seen the misrepresentations?

Photo Evidence - In order to follow up on this concern, we will require a photo of the product/ area of concern. Please note The maximum file size is 4 Mb.*

Other Complaints / Further Details

Do you wish to be contacted to futher explain the information you have provided?