How do I use ACO’s Service Desk to Submit Product and Label Assessments ?

1
Go to the ACO Service Desk
1
Click on the Sign up for an account link
Screenshot of a login page with fields for username and password, options for sign up, and "Keep me logged in" checkbox. Atlassian branding at the bottom.
1
Enter your username and password then click the Sign Up button
Sign-up form for an account with fields for email, password, and full name. Includes "Show password" option, "Sign Up" button, and "Back to login" link at the bottom. Atlassian logo is displayed.

Congratulations ! You have just created your Service Desk Account. Now you can log in and submit your products and labels for assessment.

1
Go to the ACO Service Desk
2
On the page that opens, click “Request for Assessment”
Australian Certified Organic Service Desk interface with options for general inquiry, request for assessment, compliment, and complaint. Search bar and assistance icons are displayed.
3
Fill in the details, attach your documentation, and make sure you click the box for “Labels(s) for review” or “Product(s) for review” which ever is applicable.
Screenshot of an online form titled "Request for Assessment" featuring fields for name, summary, type of assessment, description, attachments, and priority selection options.
4
Click the “Create” button.

You have just submitted your new product for approval by ACO. Keep a lookout for a confirmation email. If you don’t get an email confirming your submission witing 30 minutes, then please contact us.