Frequently Asked Questions
If I want to apply for certification through ACO, how can I do so?
If you’re interested in applying for certification, it is best you contact the office on (07) 3350 5716 or
email@example.com (Monday-Friday, 8.30am-4.30pm) so we
can discuss your operation and find out what category you would fall under (i.e. producer/processor/retailer).
After contacting the office you will receive an Application Kit which includes all relevant application documentation,
a current Fee Schedule and an electronic copy of the
current ACO Standard.
I’m not certified, but I sell organic products. Can I use ACO’s or other organic logos?
No. ACO and any other certification logos are registered/trademarked and permission must be granted prior to
use on any print and electronic media. However, for retailers and online stores the use of claims is restricted
to only pages or products these claims refer to. E.g. Product packaging states ACO logo, website product
description page can reiterate the information found on the packaging as long as this information is displayed
in a manner where it cannot mislead consumers to believe the information also refers to other products.
What if I don’t use organic logos, can I claim my product is ‘organic’ even though I’m not certified?
The term ‘organic’ is currently not regulated in Australia, but this is not the case for other countries so check
before you export! However, ‘certified organic’ is a regulated term in Australian labelling regulations, this
means that if you want to use the term ‘certified’ anywhere on the product label (not necessarily in product
name) the handling of the product must be in compliance with organic standards like
ACOS, meaning the product must appear
on an organic certificate and the label must be approved. If you are not certified yourself nor using certified
manufacturers to produce / package/label your product, you cannot use the term ‘certified’ as you are
not complying with the Australian labelling regulations.
I am already certified organic through another certification body in Australia – can I transfer to ACO and keep my
certified status? What are the costs involved in transferring?
Yes, hassle free transfer is possible. If you can provide your current organic certificate and recent audit report
along with application documents, we will waive the application fee. Please contact the office to discuss your eligibility
for transfer to ACO.
I am certified! When should I expect to hear from you in regards to my next annual audit? Do I need to submit any paperwork in advance?
You should receive an Annual Audit Notification letter 3-6 months prior to certificate expiry. Depending on
your certification type, the Notification letter may include documentation you will be required to complete before
the audit. The auditor will contact you approximately 8 weeks prior to certificate expiry to set a mutually suitable
date and time for the audit.
When I’m certified, can I carry products with ‘Certified Organic’ claims as well as non-certified ‘organic’ claims?
No. The ACOS states that our clients ‘organic’ claims will refer to ‘certified organic’ products only. This is to ensure
that consumers are not misled with clever labelling and marketing attempts. When you are certified as a business, any
product with ‘organic’ or ‘certified’ claims must be approved by ACO and appear on your certificate.
Applying for certification can take 8 weeks, but I need it sooner! Can I fast track?
Yes! We offer a fast track option at an additional cost. We will try to work with your time lines, however, it is important that you are organised and ready for this service. Lack of organisation and missing information can lead to delays in processing
You must contact the ACO office to discuss fast tracking your application prior to
lodging and paying.
What’s the difference? ACO Certification Ltd and Australian Organic (AO)?
The Group is separated in to two distinct parts: the advocacy work that AO conducts on behalf of our members and clients including
marketing, education and market access; and the certification services that ACO provides. Although the two companies work
together, ACO as an accredited body is not directed or influenced by AO.
What markets should I be looking at
You might be interested in both the domestic and international markets. ACO offers a range of services from Freshcare
(on farm food safety) to meet supermarket requirements, to export certification including Japanese, US, Canadian, Chinese,
Korean, IFOAM and European organic standards. It’s good to know upfront what markets you want to access, and remember to
discuss this with ACO staff to make sure you bundle your services the right way. It is also important to speak with your
prospective customers to ensure you can provide organic products to the standards they require. Please note that various
markets, thus services, may have an impact on formulas for processed products, therefore it is important to plan ahead when
What is Organic Management?
This means understanding the fundamentals/principals/standards of organic management and reviewing the different standards
involved in the markets that you are looking at selling to. Understanding how you will meet the requirements of different
organic standards is one of the bases for achieving organic certification. It will be expected that you have a written
plan for managing your organic business defining all aspects and related risks.
I already have a Quality Plan. Do I need to have another one for Organic?
If you have a current quality or safety plan it is best that you review this and incorporate organic into that, otherwise ACO
can provide a template for your organic management plan. On this form you will be able to answer each question in regards
to how you will manage your business in accordance with the Standard and the regulations required. This document is an
integral part of your application and ongoing management of organic business.
So how much is this going to cost me?
Have you reviewed what services (standards) you wish to be certified under? Our
Fee Schedule shows application and ongoing costs for each service. There is a standard
application fee (which can be waived if you are transferring from another certification
body), and a flat rate audit fee for a 3hr audit.
Please note the following:
- Every location handling/storing organic products must be audited at least once per year
- Locations within a 25km radius can be bundled into a single audit meaning
only one audit fee.
- International inspection costs are charged at a daily rate + travel costs.
- Cost of domestic inspections are included in a flat rate fee, additional travel costs may be incurred for remote locations.
- ACO collects a tier-based Industry Development Levy (IDL), on behalf of
Australia Organic Ltd (AOL). This is based on gross organic sales verified
each year during inspection. Please refer to the
Fee Schedule for IDL
Please contact the office for an estimated cost based on your specific certification
Please contact the office on firstname.lastname@example.org or 07 3350 5706.
What can I expect during the application process?
Once you have lodged your paid application, the following steps will be undertaken:
- ACO will process and review your application documents once payment is confirmed. If we require additional
information we will contact you.
- The office will organise the initial on-site audit with one of our registered auditors.
- The allocated auditor will contact you to arrange a time and date for the Inspection. You must be ready to present
any requested documents related to organic production such as balance sheets, purchase and sales records, ACO
approvals and derogations, production records, etc. You must be ready to visit all sites and provide the auditor
the opportunity to take samples and/or photos should they request.
- Once the auditor lodges their audit report with ACO, the report will be reviewed. Your results along with a
copy of the report will be sent you to. Any non-conformances (corrective actions) will need to be responded
to sufficiently within the noted time frame.
- If no major non-conformances are found post review, your unique certification logo(s) will be issued to you
for design purposes. All designed packaging and marketing materials need to be submitted to ACO for formal
approval prior to printing.
What is covered during my audit?
Requests and requirements may differ based on type of operation and services applied for. The auditor has the right to request any documentation related to organic management, and it is important the information is well managed so that it can be easily retrieved during audit (delays during audit can incur additional hourly fees). Important areas which are covered during audit:
- Product list, formulas, ingredients/suppliers certificates
- Labelling / signage/ flows/ maps
- Segregation- preventing contamination
- Traceability and record keeping – balancing and reconciling
- Pest control and cleaning – procedures and products used
- Inputs – crop and livestock products
- Contamination risk (Risk Assessment) – how risks are managed
- Soil or product testing – sampling
- Management ability – training, information flow
- How well all of the above are covered in the Organic Plan
How can an international product be Certified Organic and have an ACO Logo
Certified Organic a products and/or businesses must undergo yearly on-site audits to ensure that the Standards are met. Our international clients are held to the same expectations as our local clients and we have auditors who travel internationally to ensure the integrity of this is maintained.
How to apply for a Label / How to Add Product
How long does the conversion process take?
Becoming certified as a producer can take anywhere from 12 months up to 3 years taking into consideration the following time frames:
- Pre-Certification – has the land been managed as ‘compliant’ to an organic Standard for the last 3 years
leading up to your organic application? If yes, and you are able to show paddock history, and test results are
negative for contaminants, In-Conversion (IC) status can be granted. If the property is deemed as contaminated
or historic evidence cannot be demonstrated/proven, the initial 12 months must be managed as per organic rules
without certification. The site will be reassessed at your second audit.
- In Conversion (IC) period: Minimum 12 months based on prior history, this is your time to show us that
you understand the requirements and can manage organically. Example: the property has been managed and has not
been treated in any way for 10 years – IC is granted and the property must be managed as organic for
following 12 months. At second audit, soil tests will show again if there are any contaminants, if negative,
‘organic’ status is granted.
- Certified organic: The operator is now able to claim they are ACO certified and products can bare the ACO
logo for relevant service/ Standard applied for. All claims must be formally approved by ACO.
I have bought recently cleared land which has not been farmed before, can I become certified quicker?
Where it can be verified that there have been no conventional farming practices previously through records and declarations
for a period of 36 months, the area may be eligible for In Conversion status after the initial audit. The area still
needs to go through a minimum 12 months in Conversion period prior to being reviewed for Certified Organic status.
Do you have a list of allowed fertilisers/composts/livestock feed supplements that I can use on my organic property?
Yes. ACO has a registered input program which verifies compliance of farming inputs to the ACOS.
A full list can be found here or on
the ACO Product Search, just select “Advanced Search”
Please note the following important points:
- The Australian Certified Organic Standard (ACOS) under Annex 1 and 2 lists
generic materials which are allowed or restricted for use.
- Allowed inputs are deemed to be compliant to the ACOS and National Organic Export Standard, if you are also
certified to other Standards you need to seek ACO approval to use any input.
- It is important that you declare all inputs prior to using them in case they do not meet one or more Standards
you are certified to.
- Use of inputs is restricted based on demonstrated need and approval by ACO.
What is the difference between ruminant livestock that are managed organically compared to livestock that can be sold
for slaughter as organic?
Under the requirements of a number of organic Standards, ruminant livestock held on organic property must be managed in
accordance with the organic Standards from the last trimester of gestation for the progeny to be sold for slaughter as
organic. It is often common for livestock operators to have a breeding herd that is managed organically but cannot be
sold for slaughter as organic because they were not born on certified land or were on farm before the farm became
When will I receive my unique certification number and logo?
Your certification number and logo will be issued once you have been granted organic certification and will appear
on your first organic certificate.
Do I need to submit my labels for review?
Yes – once you receive your unique ACO logo and have incorporated it on to your labels, you must submit the labels for
approval. Please refer to the Fee Schedule for these costs.
How long does it take to become certified?
The time frame between beginning the Initial Document Review and receiving your first Compliance Certificate can
be approximately 6-8 weeks, assuming all documents are completed appropriately, no corrective actions are raised at
review or audit stages and a mutually suitable date can be set between yourself and the auditor.
In order to claim “certified organic” on my product, it needs to meet a minimum of 95% certified organic
ingredients – does that mean the remaining 5% can be conventional ingredients?
No. Certified organic ingredients need to be used first and foremost where available in commercial quantities
required. If you cannot source a specific ingredient as certified organic then you may request for derogation
for the inclusion of this ingredient into the formulation. The ingredient must still comply with the requirements
of the organic Standards e.g. non-GMO, non-synthetic, non-irradiated, non-nano, etc. ACO reviews all ingredients
used in products to ensure they comply with the organic Standards.
Do you have any resources to assist me in searching for organic ingredients?
You can search for organic ingredients, products and a full client list via the ACO
Product Search on the ACO website (using the ‘Advanced Search’).
Am I allowed to use “natural” ingredients that are not certified organic?
Natural ingredients in certified organic products are restricted and can be used based on necessity and organic
availability. All natural ingredients that are not listed in the ACO Standard as allowed must be evaluated
and approved by ACO as meeting the below requirements to be allowed:
- Not available as certified organic (if it is available as certified organic it cannot be approved as a natural ingredient);
- It can only make up a maximum of 5% of the total product to be called certified organic;
- Non-genetically modified;
- Not tested on animals;
- Produced naturally without the use of prohibited processing aids and additives
- Natural flavours must be classified as natural under the Foods Standards Australia New Zealand section 1.3.1. 11(b).
Natural ingredients are to be submitted to ACO via our online
Can I purchase organic bulk/raw materials/ingredients from a non-certified wholesaler/importer/ trader? They are able to provide me with their supplier certificate.
No. Certified organic products must be sourced from certified organic operators. All stages of the supply chain must be certified.
Once I get a formula approved, do I need to inform ACO when I change an ingredient supplier/add multiple suppliers/revise formula?
Yes. Not all ingredients are made equal. Any changes to your suppliers, ingredients and/or ingredient quantities must be reported
to ACO for formal approval as this may also impact the organic % and therefore labels.
I am a wholesaler. Once I become certified, do I need to inform ACO if there is a change in supplier(s) or to add new products?
Yes – if you are changing suppliers, adding suppliers or new products you must notify ACO. We will verify your supplier(s)
to ensure they are certified organic to a Standard ACO recognises. Adding new products is easy and provides your customers
with an up to date product listing they can trust as being certified organic.
When do I submit my recipe(s) for assessment?
When applying for certification, formulas/ recipes should be completed using the ACO template and submitted with
your ACO Certification Application.
If you are an existing certified operator, you should submit product applications well before you need to start
production to allow time for review of ingredients. If you start manufacturing the new product prior to formal
approval being granted, the risk is if the formula needs to be adjusted due to non-compliance, the manufactured
product will not be permitted to be sold as certified organic.
How do I know what claims can be made on labels and marketing material?
Rule number one, do not print prior to formula and label approval. Jumping the gun can be
The product labels need to follow labelling regulations of the country the product will be sold in.
However, here are a few points for what you can claim in addition:
- You can claim your company is certified with ACO, placing of this claim is key.
- You can claim the organic status and/or % as per your approval letter.
- All certified organic ingredients in the ‘Ingredients table’ must be identified (e.g. *Certified organic by ACO).
- Use of ACO logo is not mandatory, however certification details must be included on labels ( ACO certified 1234),
this includes cases of “Made with..” claims where logo is not permitted to be used.
- Products over 95% certified organic content as per approval can be labelled ‘organic’ or ‘certified
organic’ on the front of the product, and the logo can be displayed on the front too!
- Products under 95% certified organic content cannot be labelled ‘organic’ or ‘certified organic’
on front, the regulated claim is ‘Made with certified organic ingredients’. The ACO logo cannot be used.
- Products under 70% certified organic content are not certifiable however if you choose to identify ingredients
as ‘organic’ or ‘certified organic’ you must have this verified and approved.
What should I include in my Service Desk submission?
Our Service Desk is used for assessments, you can use this resource to submit additional products, labels, Inputs, Suppliers or Recipes for assessments. Your submission should include:
- Your Certification Number
- What type of Assessment it is (eg product, label, etc)
- Your business name
- Updated Product Spreadsheet and Supplier’s Certificate.
How can I update the name of my product if the recipe does not change?
You can email an administration officer to change the names of your products when needed, provided the recipe does not change. Simply state no other changes are to be made to the product so we know an assessment is not required. Let us know the old name and the name you would like it changed to and we will complete these changes and issue an updated Certificate.
If the recipe or suppliers change an assessment will be required and you will need to submit the product spreadsheet to the Service Desk to do this.